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ETB Technologies Ltd

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Terms and Conditions

About us

ETB Technologies Ltd operate the website www.etb-tech.com, a company registered in Scotland under company number 224120 and with our registered office at Edingham Industrial Estate, Dalbeattie, DG5 4NA. 

Description & Prices

All images of our products are for illustration purposes only.  Every effort is made to ensure all descriptions and pricing are accurate, however, should an error be identified prior to despatch you will be notified by email with the option to withdraw your order. 

Prices for our Products may change from time to time but changes will not affect any order which has been paid for at checkout. 

Data Security

Your personal data is only used to process your order, in accordance with our Privacy Policy. 

How to order

Add products to your basket.  If you require a quick shipping quote prior to going to your basket then enter the shipping destination at this stage, your shipping charges will also be displayed in your basket prior to completing checkout.  Proceed to checkout.  You may checkout as a Guest or Register onsite for a fast and easy check out on future orders.  Enter your billing and shipping addresses, preferred shipping method and proceed with your payment.  An order acknowledgement receipt will be emailed to you with your order reference number.  For any queries on your order please contact sales on: +44 (0) 1556 610167 or email:  sales@etb-tech.com quoting your order reference number and query.

We will confirm our acceptance of your order by sending you an email confirming that your products have been dispatched.

We reserve the right to cancel your order at any point up until the goods have been delivered.

Payment

We accept online payment via credit card, debit card, and Paypal. Our web-transactions are securely hosted and verified by Sagepay, card details are checked by Sagepay during the authorization stage of the transaction. If your billing address is not correct then the transaction may be declined. ETB Technologies reserve the right to only send deliveries to the registered payment card address, or decline a transaction for security reasons.

All credit cards are debited in UK GBP pounds sterling and payment will be taken in full at the time of ordering. Overseas customers may view the total that they will be charged in UK pounds by changing the Currency drop down at the top right hand side of our website.

While we strive to protect your security, ETB Technologies Ltd cannot be held responsible for any person with access to a payment card not their own. If we suspect that a transaction is fraudulent, we reserve the right to decline the purchase for security reasons. 

VAT

All prices are subject to UK VAT at the prevailing rate at the time of shipping.  Overseas customers will be refunded VAT on the following basis:

EU businesses will be refunded VAT on production of a valid EU VAT reference number in the name of the purchasing business.

Overseas customers outside of the EU are not liable to pay VAT provided all goods are shipped to their overseas destination.  Any goods purchased by an overseas customer but delivered to a UK address must pay UK VAT.

Delivery

ETB Technologies use a courier delivery service for it's UK and international parcels, and a pallet courier service for large and heavy items.

Our shipping costs are clearly shown in the shopping basket prior to checkout.

Orders placed before 2pm and that require no pre-shipping configuration are usually delivered the next working day (Monday to Friday excluding UK Bank Holidays), orders that require pre-shipping configuration such as "Build To Order" servers may take an extra 24 hours.

We reserve the right to charge for any re-delivery or the return to ETB Technologies of orders that have not been successful due to incorrect contact and address information being supplied by the customer.

We make every effort to ensure that goods are delivered on time, however, we cannot be held responsible for delays that are outwith our control. Deliveries to Northern Ireland, Off-shore Islands and some parts of northern Scotland may take longer to arrive than mainland UK.

We deliver to a large number of countries throughout the world using the same courier services.  Overseas deliveries may be subject to local import taxes or duties, which the customer shall be liable for.

If you have any special requests regarding deliveries then please contact us at sales@etb-tech.com and will do our utmost to meet your requirements.

Returns

You may return goods purchased online within 7 days of receiving your original order. You will be offered an exchange if possible or a full refund of your purchase costs, provided that all goods returned are complete and in good working condition.

All requests for the return of goods must be made by email to sales@etb-tech.com.  You will be issued with an RMA number, which must be written on the outside of the packaging.

All goods must be returned in original packaging, at your cost and must be received by ETB Technologies within 14 days of purchase date. Please use a recorded post or courier service to return goods; we are not responsible for returned good until they are received by us.

Once the returned goods are received and inspected we will credit your original payment method with the full amount of your purchase. Please allow 7 days for refunds to be processed. We will check all returned items to ensure that they are complete, working and contain the correct serial numbers.

If you received goods that have been damaged in transit, please report this to us by telephone or email within 1 working day of receipt so that we may make a claim upon our couriers.

Please address all returned items to

ETB Technologies Ltd
(RMA)
Edingham Industrial Estate
Dalbeattie
Dumfries & Galloway
DG5 4NA

Business Returns

The above process applies to consumers and businesses alike, we reserve the right to charge a 15% re-stocking fee to business customers for cancelled orders.

Contract

All Contracts between ETB Technologies Limited and the Customer shall be governed by the laws of Scotland and the parties submit to the exclusive jurisdiction of the Scottish Courts.