Technical Announcements

PowerEdge R620 iDRAC Update Warning

Please be advised that the latest iDRAC update available includes a hidden PSU update not mentioned in the patch notes.

When updating your R620 to the latest iDRAC version it will carry out the update as normal, after this is complete it will briefly flash the details of a PSU update on the screen and then power off for up to 30 minutes. 

Please avoid touching your server at this stage

The server will power back on of it’s own accord when the update is complete. If you press the power button on the server during this time, this can result in both of your power supplies failing the update resulting in either main board failure or both PSU’s going into a permanent error state.
Please note that we cannot support this failure as part of our warranty due to it being user error should the problem arise by the update being interrupted. We have had several instances of this problem unfortunately so would advise the utmost caution when carrying out this update.

If you have any questions at all please do not hesitate to direct them to