Returns Information

Customer Returns

How to return unwanted items

You can return any item to us within 14 days from the date of order.

Items must be returned in the original packaging at your cost
Email [email protected] for an RMA number (giving invoice or order number, item details and serial numbers and reason for return)

Write this number clearly on the outside of the package

Return using recorded post or courier to:
ETB Technologies Ltd (RMA), Edingham Industrial Estate, Dalbeattie, Dumfries & Galloway, Scotland DG5 4NA

What happens next?

• Exchanges will normally be sent out the same day that we receive your returned item.
• Refunds and credit notes may take up to 7 days for goods to be inspected and tested.
• Please note that returning items without an RMA number will delay the process and we are not responsible for returned goods until they are received by us.

Damaged or Incorrect Orders

• Goods damaged in transit will be replaced. If you received a damaged shipment:
• Indicate this when signing for the package with the courier
• Check the contents immediately
• Notify us of any damage within 24 hours
• Please check your order straight away, and if it is incorrect in any way please let us know so we can put things right as soon as possible.
• We cannot take responsibility for incorrect orders if they are not reported within 24 hours of delivery.

Faulty goods

We want you to be happy with your purchase, so please contact [email protected] with details of any problems, providing your invoice or order number, item details and serial number. We will initially provide technical support to try and resolve the problem with you or look at replacement options where required. Your invoice will detail the warranty issued with your purchase. For more information about warranties please click here.

If you need to return faulty items, please follow the return instructions above.

Business Returns

How to return unwanted items

You can return any item to us within 14 days from the date of order.

Items must be returned in the original packaging at your cost
Email [email protected] for an RMA number (giving invoice or order number, item details and serial numbers and reason for return)

Write this number clearly on the outside of the package

Return using recorded post or courier to:
ETB Technologies Ltd (RMA), Edingham Industrial Estate, Dalbeattie, Dumfries & Galloway, Scotland DG5 4NA

What happens next?

• Exchanges will normally be sent out the same day that we receive your returned item.
• Refunds and credit notes may take up to 7 days for goods to be inspected and tested.
• Please note that returning items without an RMA number will delay the process and we are not responsible for returned goods until they are received by us. We reserve the right to charge a 15% restocking fee (minimum charge £25) on cancelled orders.

Damaged or Incorrect Orders

• Goods damaged in transit will be replaced. If you received a damaged shipment:
• Indicate this when signing for the package with the courier
• Check the contents immediately
• Notify us of any damage within 24 hours
• Please check your order straight away, and if it is incorrect in any way please let us know so we can put things right as soon as possible.
• We cannot take responsibility for incorrect orders if they are not reported within 24 hours of delivery.

Faulty goods

We want you to be happy with your purchase, so please contact [email protected] with details of any problems, providing your invoice or order number, item details and serial number. We will initially provide technical support to try and resolve the problem with you or look at replacement options where required. Your invoice will detail the warranty issued with your purchase. For more information about warranties please click here.

If you need to return faulty items, please follow the return instructions above.

Reseller Returns

Goods bought for resale are not eligible for return. We may authorise a return in certain cases and reserve the right to apply a 15% restocking fee (minimum charge £25) in this case.

Damaged or Incorrect Orders

Goods damaged in transit will be replaced. If you received a damaged shipment:

Indicate this when signing for the package with the courier

Check the contents immediately

Notify us of any damage within 24 hours

Please check your order straight away, and if it is incorrect in any way please let us know so we can put things right as soon as possible. We cannot take responsibility for incorrect orders if they are not reported within 24 hours of delivery.

Faulty Goods

Faulty Goods We want you to be happy with your purchase, so please contact [email protected] with details of any problems, providing your invoice or order number, item details and serial number. We will initially provide technical support to try and resolve the problem with you or look at replacement options where required. Your invoice will detail the warranty issued with your purchase. For more information about warranties please click here.