International Orders

Key Information

VAT: We do not charge UK VAT or tax on international orders	More Info
Import Duties: We do not charge import duties on behalf of your local government but you may be liable for import VAT and duties when the shipment arrives in your country. In most cases, the courier will contact to you to arrange the payment of import taxes and duties. A small handling fee may be charged by the courier for this service.	More Info
Shipping: All international orders are shipped with tracked & insured service using with DHL or FedEx. You will be given an approximate shipping duration at checkout.	More Info
Warranties: Our standard 1-3 year ETB warranties are valid world wide. We offer onsite warranties in specific countries, warranty information is available on the product information page.	More Info
Returns: If you have an issue with a product, you can contact our support team who will do everything they can to solve any problems.	More Info

Global Shipping Expertise

Find out what goes into ensuring your order arrives quickly and safely anywhere in the world

ETB Technologies has been shipping products globally since we began in 2001. Our commitment to serving our customers outside of the UK remains unchanged by Brexit. We continue to ship orders to customers across the world every day using FedEx and DHL and we pride ourselves in making shopping with ETB as easy as possible wherever you are based

We know that you may have some questions about the process, so we’ve compiled the information below for you. Our experienced team will help at every step of the way to ensure your order is delivered on time and at the price you expect.

UK VAT for International Customers	There are no UK VAT or duty charges added to your order for goods supplied to our International customers. All international customers shop UK-Tax & Duty free.
Local VAT & Customs Duties for International Customers	Orders may be subject to local import charges by your country at the time of import. Normally the delivery courier will collect the VAT/Tax charges prior to delivery or via invoice depending on your business arrangement. Businesses who are VAT/Tax registered in that country will be able to reclaim this through their normal procedure.
	Some goods may be subject to tariffs on arrival at US customs. We can provide information on country of origin for any of our products prior to sale, if required. Orders may be subject to local import charges by your country at the time on import. Normally the delivery courier will collect the tax charges prior to delivery or via invoice depending on your business arrangement.
	Other countries may incur custom duty charges at the point of import. We can give specific advice if this applies to your order. Normally the delivery courier will collect the import VAT/Tax charges prior to delivery or via invoice depending on your business arrangement. Businesses who are VAT/Tax registered in that country may be able to reclaim this through their normal procedure.
Customs Clearance Fees - EU	Customs clearance fees are set by the courier or the broker who is processing the goods through customs. This usually around 2.5% of the VAT/Tax value of the order or 15 Euros whichever is higher.
Business Registration Numbers	We ask EU customers to supply their EORI number during the checkout process on the website. This is used to track shipments in and out of the EU and will help to process your order at customs. We recommend you apply for an EORI number through your local tax authority before placing your order.
	We ask customers to supply their EIN number during the checkout process on the website. This is required by US customs to process your import. Individual purchasers may be asked for their SSN instead.
	If the destination country for your order requires additional business information for customs we will request this prior to shipping your order. You can supply this information to us at the point of order if you already have it.
Export Paperwork	ETB Technologies will supply all the relevant export paperwork for your order, based on what you order and using the information you provide. It’s important to ensure we have accurate business contact details and shipping address to avoid any delays in processing.
Warranty and Returns	All products are supplied with warranty included no matter where you are based. Our standard warranty and returns terms apply to all international orders and we will do all we can to expedite warranty claims for our international customers. Warranty Information Returns Information
Couriers and Tracking	All our international orders are shipped with DHL or FedEx and are shipped on a tracked and insured service so you can follow your delivery each step of its journey. For full delivery information including costs and typical delivery times, please visit our Delivery Information Page.