Peter Miller, Sales Manager at ETB
The word “refurbished” often comes with many misconceptions. Some assume that if a product isn’t sold “as new” it must be faulty, dated or lacking in performance. But with our business built entirely around refurbishing and selling high-quality technology, I’m here to put these myths to bed and explain why buying refurbished tech really can provide you with some of the most trustworthy products on the market.
In this article, I’ll tackle some common myths about the reliability and performance of refurbished tech and show you why they’re – simply put – fake news.
“Refurbished means second-hand products that are no longer fit for purpose.”
Contrary to popular belief, refurbished doesn’t mean a product has passed its sell-by date. In fact, we offer a lot of high-performing equipment that has barely been used. For instance, companies are often looking to offload servers, workstations or switches after just a year or two during routine refreshes. There’s normally nothing wrong with these products but, without intervention, they’d most likely be destined for landfill.
In many instances, refurbished products are practically new, including unwanted stock or returns that manufacturers can’t resell. Ultimately, by opting for refurbished, our customers can get ‘good as new’ products at a fraction of the price they’d otherwise pay.
“If a product is refurbished, it must be damaged or prone to issues.”
No matter its history, every item we sell undergoes a rigorous multi-point inspection process to ensure it’s in full working order, so our customers can be reassured they’ll never have to put up with faulty or damaged equipment. Our in-house engineers strip every product back to its core components, ensuring everything is in perfect working order before it goes onto our store. They then rebuild it to suit customer specifications, before running a final performance test to guarantee reliability.
Our thorough testing process and attention to detail ensures our customers receive only the best, and with a less than 1% failure rate, which is better than some new products on the market, taking the extra care to ensure quality and efficiency pays off.
“Refurbished tech won’t last long, and it doesn’t come with any guarantees.”
Longevity is a top concern when buying tech, and our primary goal is to provide robust equipment that lasts. Our precision when it comes to testing equipment means we’re confident of the lifespan on everything we sell. But to ensure customers have full peace of mind, we promise to look after them in the unlikely event there were ever any issues.
Our worldwide one to three year ‘return to base’ warranty enables customers to send any faulty equipment straight back to us for a repair or replacement if we’re not able to remote fix or diagnose the issue. What’s more, we’ll often offer an advance replacement for free, so they don’t have any downtime. For most UK and European customers, we also have a variety of enhanced on-site warranties to provide added reassurance. Our highest level of on-site warranty provides 24/7 support with the guarantee our engineers will arrive within four hours to get your equipment up and running again. With more than 800 five-star reviews on Trustpilot, and a strong portfolio of loyal customers, we believe our commitment to providing a trustworthy service speaks for itself.
ETB has been setting the record straight on refurbished for more than 20 years by selling reliable, rigorously tested tech at a fraction of the price of new. As the saying goes – “the proof is in the pudding” – so, next time you’re thinking of investing in the right tech, why not consider buying refurbished?
To find out more about us and the products we offer, visit the ETB website: https://www.etb-tech.com/
