Picture this hypothetical: One of the world’s most prestigious film festivals is days away from rolling out the red carpet for its opening night in the Mediterranean sun. The champagne is on ice and the caviar nibbles are being prepared. Everything is looking good…until the organisers face a critical technical glitch.
The server responsible for managing the event's digital ticketing system and VIP guestlist crashes unexpectedly. With thousands of attendees and numerous high-profile events scheduled, a replacement is needed immediately.
It’s a high-pressure situation that needs a reliable and experienced business to provide a fast and effective solution. Enter ETB Technologies.
If we did get the call to help deal with this nightmare scenario, how would we go about handling it?
Tailored Solutions for Your Technology Needs
In a situation where speed is of the essence, the last thing you need is to open the box and find what you’ve ordered isn’t the right model or isn’t compatible with another part of your system.
That’s why the first thing we’d do is speak to the person who knew the system best to establish exactly what was needed, why it failed and what the right replacement will be. Our expert team would check any compatibility issues before the order was finalised so festival organisers could be confident that what was being sent would fix the problem.
Constant communication would be key
The order is placed, both parties are confident that what’s in the box is going to fix the problem and the delivery address has been triple checked. With the clock ticking, the festival organisers can’t afford for lines of communication to go dark. Staying in touch is something we do very well and, whether you’re ordering for a local delivery or from thousands of miles away, we’ll make sure you know what’s happening with your order at every step along the way.
We’ll also take care of the paperwork for you, making sure there are no speed bumps when it comes to customs, international clearance or additional tax payments.
Ensuring safe delivery
With the stakes so high, and nobody wanting to leave George Clooney stuck at the turnstiles, the last thing anyone would want is for the replacement server to be damaged in transit. Our extensive experience in logistics means we are fully prepared to handle the most challenging deliveries with precision and care.
Handling delicate, mission critical equipment, like a server, requires specialised knowledge and equipment. Our team employs advanced packaging techniques to protect sensitive components during transit, with each piece having its own bespoke protective casing. Additionally, our specialist storage facilities ensure optimal storage conditions, maintaining the integrity of all our products until they reach their final destination.
Our real-time tracking systems would provide an additional layer of reassurance to the festival organisers with continuous updates, allowing them to monitor the shipment's progress.
There you have it. If the worst were to happen, that’s how we’d make sure the show did, in fact, go on. Hopefully no celebrity hissy fits and everyone would be able to enjoy their glass of fizz. Who knows, we might even get a thank you invite to walk up the red carpet!
Now you know how cool we can be in a crisis it might be time to consider what you’d do if a last-minute technology disaster hit your business. Would your supplier be as prepared to help keep everything moving? Whether you face an urgent situation or just require regular and reliable technology deliveries, we can help so please do get in touch.
