refurbished servers

ETB Warranties

Posted on

At ETB, where we have refurbished servers for sale, we’re confident in our testing procedures and the quality of the items we sell. For this reason, we offer robust warranties on all orders. Everything apart from batteries and some clearance items are supplied with a minimum of 1-year warranty included, however the majority of our product range comes with a 3-year standard warranty.

We also offer the opportunity for you to upgrade your warranty to include onsite technical support. Further details on this below.
Please note that we cannot provide technical support on software or operating systems and your warranty is valid only on the hardware supplied by ETB. Issues caused by misuse, customer damage or changes to the original configuration may invalidate your warranty.

Return to Base Warranty (Standard)
You can buy from ETB with confidence, knowing that all refurbished servers for sale, come with a reassuring ETB Return to Base warranty included in the price. This warranty normally covers 1 or 3 years and includes both parts and labour so there’s no hidden extras. In the unlikely event that you have a problem with your purchase, our technical support team will work with you to troubleshoot and diagnose the issue, often fixing the problem remotely. If this is not possible, they will arrange for repair or replacement as required. This warranty applies to all countries.

On Site Warranty (Enhanced)
For extra peace of mind, UK and Mainland Europe customers can purchase an on-site warranty, so you can have your equipment repaired or replaced quicker and more conveniently.
There are two levels – 24/7 support with a 4hour call-out time or next business day service. On-site warranties are available for 1, 2 or 3 years. Prices vary according to the items covered, so ask our sales team for a quote on enhanced warranties during your order process.

RAID/Controller Batteries
Consumables such as RAID and Storage Array batteries are covered for 90 days from point of sale.

Manufacturer’s Warranty
Some items, including new, new open-boxed and new pulled, may come with a full manufacturer’s warranty, while pre-owned stock or refurbished servers for sale, may have a partial warranty remaining. You can check the warranty status in the online product listing or ask the sales team when you call.