What do the Bellagio Hotel in Las Vegas, Back to the Future and the west end show Stranger Things: The First Shadow all have in common?
They’re all rated five stars.
Although some claim using symbols as a rating system stretches back as far as 1820, most agree that businesses first began aspiring to get the elusive five stars around 1958 when the Mobil Travel Guide started awarding five stars to the world’s very best hotels. Since then, five stars have become a mark of the highest quality across a whole range of different industries. In short, if you see five stars, you know the service is going to be tip top.
So, with all of that in mind, it goes without saying that we were absolutely -delighted to find out that, after a lot of work, we have become a five-star business on Trustpilot. Since ETB began way back in 2001, delivering exemplary service has always been our aim. While Trustpilot reviews are just one way of measuring this, it’s been extremely rewarding to hit a milestone that only around 0.25% of British-based electronics and technology businesses ever achieve.
It’s fair to say though, it’s not an accolade that has come easily. It’s taken a lot of work by a lot of people along the way, and we wanted to explain what we think has got us there.
And if you don’t believe us then we’ve even included some of the reviews that helped get us to this point.
Offering customers what they need, not just what we have
We understand that no customer is identical, and what works for one business won’t necessarily work for another. In fact, trying to shoehorn an unsuitable product into a situation or system that it’s not designed for is often the source of a great many issues.
That’s why we’ve designed our own tool specifically to help our customers configure a product that will work with what they already have, but will also solve the specific problem they’re faced with.
What’s more, our website provides guidance on the compatibility of every item we sell, so you shouldn’t ever end up ordering something only to find, after it’s delivered, that it won’t work in your system.
Ensuring our products arrive safely, no matter where they’re going
Transport and transit of products is so often a pain point for customers, especially when ordering internationally. You can check out a full blog on what we do to make ordering internationally as easy as possible, but we also take great care with how we pack the technology we sell. Each product has packaging that is designed specifically for the piece that is being shipped, ensuring it is well protected no matter what shape or size it is.
All of this work before the product leaves our warehouse means that you can be confident your order will arrive safe and sound, getting things off to the best possible start.
Quality products at a great price
If you’ve spent any time at all on our website or socials, you’ll know that we’re all about refurbished technology. New isn’t always best and our robust quality checks mean we can provide high quality products for a fraction of the price when compared to buying brand new equipment. And what better way to earn a good rating than helping businesses save some money.
You can read more about how we ensure our products meet our very high-quality standards here.
We’ll stay in touch before, during and after
Communication is key and it’s something that is referenced regularly in our Trustpilot reviews. We don’t believe in taking your money and then giving you the silent treatment and will stay in touch from the moment you complete the order until after we know it’s working exactly as it should.
What’s more if something does go wrong, our watertight warranties will make sure you get the support you need. In fact, in most cases, we’ll be able to remotely diagnose and send a replacement part to save you downtime and inconvenience.
Genuine expertise at every stage
We genuinely believe that none of our contemporaries can match up for product knowledge. We have worked really hard to build a team of people who know their stuff. They can spot where something doesn’t seem quite right and will be able to advise you on what the best option could be for your particular problem.
There isn’t a bit of technology on our site that hasn’t been taken apart, thoroughly checked and put back together so believe us when we tell you – the team knows this equipment, literally, inside and out. We take great pride in the knowledge base we have curated within the business and are careful to make sure that is never compromised.
So, there you have it, a quick-fire guide to how we made it to five stars. We hope you found it useful. If you’d like to find out more about our current products, or how we might be able to help your business, please do get in touch with our friendly sales team.
