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ETB Technologies Ltd

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Returns Information

Cancelled Orders / Goods Not Suitable

You may return goods purchased online within 7 days of receiving your original order. You will be offered an exchange if possible or a full refund of your purchase costs, provided that all goods returned are complete and in good working condition.

All requests for the return of goods must be made by email to sales@etb-tech.com and should include the invoice or order number, item name, serial number the reason for return. You will then be issued with an RMA number, goods returned without an RMA number may be delayed in the returns process. 

All goods must be returned in original packaging, at your cost and must be received by ETB Technologies within 7 days of RMA number being issued. Please use a recorded post or courier service to return goods and ensure that the package show the RMA number clearly on the outside; we are not responsible for returned good until they are received by us.

Once the returned goods are received and inspected we will credit your original payment method with the full amount of your purchase. Please allow 7 days for refunds to be processed. We will check all returned items to ensure that they are complete, working and the correct serial numbers.

If you received goods that have been damaged in transit, please report this to us by telephone or email within 1 working day of receipt so that we may make a claim upon our couriers.  Further, should you receive an order which is incorrect, please report this to us by telephone or email within 1 working day of receipt.


Business Returns - Cancelled Orders / Goods Not Suitable

The above process applies to consumers and business alike, we reserve the right to charge a minimum 15% re-stocking fee (minimum charge of £25) to business customers for cancelled orders.

 

 

Faulty Goods

If you wish to return faulty goods which are still within their warranty period then the procedure is as follows;

All requests for the return of faulty goods must be made by email to sales@etb-tech.com and should include the serial number of the item and a fault description. You will then be issued with an RMA number, goods returned without an RMA number may be delayed in the returns process. 

All goods must be returned in suitable packaging, at your cost and must be received by ETB Technologies within 7 days of RMA number being issued. Please use a recorded post or courier service to return goods and ensure that the package show the RMA number clearly on the outside; we are not responsible for returned good until they are received by us.

Goods recieved in unsuitable packaging will be refused or signed for as damaged and may result in the RMA being cancelled.

Once the returned goods are received, inspected and tested we will send out out a replacement where possible or offer a credit if we do not have an alternative part in stock.

Please allow 7 days for refunds to be processed. We will check all returned items to ensure that they are complete, working and the correct serial numbers.

If you received goods that have been damaged in transit, please report this to us by telephone or email within 1 working day of receipt so that we may make a claim upon our couriers.  Further, should you receive an order which is incorrect, please report this to us by telephone or email within 1 working day of receipt.

 

 

Please address all returned items to

ETB Technologies Ltd
(RMA)
Edingham Industrial Estate
Dalbeattie
Dumfries & Galloway
DG5 4NA

 

Business Returns

The above process applies to consumers and business alike