FAQs

If you order by 2pm we will ship most orders for in-stock equipment the same day, for next business day delivery in the UK. Overseas shipping times vary and we will let you know when to expect delivery when you place your order.

If your order includes bespoke server configuration, please allow an extra day for us to fully test the equipment before shipping. We’ll keep you updated as your order progresses. Multiple server orders may take a little longer to test and ship.

We are able to offer timed delivery slots and Saturday delivery for UK customers through our main courier FedEx. We can also offer priority shipping for international customers.

For more details of enhanced delivery, please contact us on [email protected], call 01556 610167 or contact us via our website chat facility before placing your order.

We ship products worldwide, ensuring they are securely packaged and appropriately labelled for the destination country. If you would like an international shipping quote please contact us on [email protected] or +44 (0) 1556 610167 or via our website chat facility.

Please note that overseas deliveries may be subject to local import taxes or duties, and you will be responsible for payment.

Of course, just let us know at the point of order so we can make arrangements with our warehouse team for your courier to collect. You can also collect in person if you prefer, just ask at the point of order so we can have your goods ready when you arrive.

This is just a cosmetic grading, as all items received by us are thoroughly tested and checked before being added to stock.

• Refurbished: Are fully working and in good cosmetic condition (although you may see some signs of previous use such as minor scratches).
• Grade B: Also fully functional, but may be more heavily marked. We can normally provide more details on why an item has been placed in this category.

We purchase some new equipment directly from the manufacturer to supplement our refurbished stock.

• New: Brand new, unopened and unused products.
• New Open Box: Are normally customer returns. They are still brand new and unused but the box may have been opened.
• New Pull: May have been installed in a system and configured for use, but the system was not sold and so the parts were removed with little or no use. These items may not be in the original packaging

All of our products come with a minimum 1 year ETB return to base warranty included*. This covers you for parts and labour for the duration of the warranty. You will need to return items to us for repair or replacement if we are not able to fix the problem remotely.

We also offer the option for our UK customers to purchase an enhanced warranty which gives you on site support within 4 hours or next business day depending on the level chosen. This allows you minimise disruption to your systems in case of any faults. We can provide a quote for enhanced warranties on most of our products.

Additionally some items will still have some manufacturers warranty. This will be detailed on the product description.

*Raid and Storage Array controller batteries are covered for 90 days from point of sale

Find out more details on our warranty options here. (https://www.etb-tech.com/warranty-condition)

Yes, you can extend or enhance your warranty on most server orders. Please speak to our sales team for more details and a quote.

You can pay for online orders quickly and easily by credit card or PayPal directly through the website. If you prefer to order via our sales team, please contact us on [email protected] or 01556 610167 or via our website chat facility and we can provide you with payment details for bank transfer, credit card or PayPal.

Yes, we are happy to offer payment terms to regular customers with an expected annual minimum spend as well as to schools, colleges and other educational establishments. Please contact us on [email protected] or 01556 610167 or via our website chat facility for details.

Once you have established a credit account you can place your orders with a purchase order.

Our dedicated parts team hold a huge stock and have extensive knowledge of part numbers and compatibility. If you can’t find the part number you want listed on our website, or you need any help in finding the right part, they will be happy to help you find it or suggest a suitable alternative.

It depends where you are based and your EU VAT status.

• Customers in the UK must pay VAT
• EU businesses who have a valid EU VAT number will not be charged UK VAT as long as we are shipping to your business location. (Please provide EU VAT number at point of order)
• All other EU orders must pay UK VAT
• Customers outside the EU are not liable for UK VAT

You will be given a tracking number for your order as soon as it is ready to leave our warehouse. Our main courier is FedEx, most orders will be tracked through the FedEx website.
If we have sent your order via any other different method, such as pallet delivery, we will advise you of tracking details by email.

We want you to be happy with your order and offer returns for consumers and business customers. You can find full information about our returns process here.

Yes, we here for you at every stage. Our friendly sales team  have vast knowledge and experience and will be happy to help you make the right choice. Once your equipment has arrived, our expert team of engineers are on hand to provide technical support to solve any problems and to help you get the best from your new IT.

The quickest way to get help is via our Live Chat facility. Alternatively you can email [email protected] for presales advice or [email protected] for after sales support. Technical support is available Monday to Friday, 9am until 5pm.

Yes, we pleased to work with a number of schools and colleges. This experience gives us valuable insight into how to meet the needs of the education sector, such as offering credit terms to help schools and colleges balance their budgets. Please contact our sales teams for more details.

Yes, we can support datacentres at all levels, from high volume orders to urgent individual parts. Our huge stock means we can normally ship goods the same day to minimise downtime.

Yes we offer rental agreements on a wide range of servers, switches and storage equipment. Simply  email [email protected] with the details of what you need and we’ll put together a quote.

Our order configuration option is a quick and easy way to get exactly what you want from many of the server models on our website, with an instant, online quote. We’ve tried to cover as many options as possible, but if you still can’t see what you want, or if you need some free expert advice, just contact our expert team via Live Chat, email [email protected] or call 01556 610167.

We’re confident that our huge stock level of high-quality products, backed by superb customer service, make us the best value for money. However, if you do find a like for like product cheaper elsewhere, our Price Match Promise means we will match any UK competitor price. Find out more here.

The great news is you can turn your unwanted kit into cash. ETB will buy your unwanted IT equipment, or you can trade it in to cut the cost of your new order. Find out more here.

We specialise in Dell servers and parts, but we also carry an extensive range of other brands including Cisco, HP, Oracle and Juniper. We hold hard drives from a variety of manufacturers so we can always find the right drive for you.

At ETB we are proud to support a number of charities and good causes throughout the year, but it doesn’t stop there. If you are a registered charity with an IT hardware need, please email us with your requirements and your budget and we will see how we can help.

Unfortunately, it is not possible to obtain an EqualLogic or Compellent Warranty on refurbished items, however all these units are supplied with our own 12month ETB Return-to-Base Warranty. For details of warranties and extended warranty options, please check the product description.

Yes we have partnered with Genesis Capital to offer finance options on orders over £2000 (subject to status). For full written details, see our Finance Page or get in touch with our sales team at email [email protected].

The short answer is ‘with the greatest care’. New, ‘new open box’ and some refurbished items will be packed in the original manufacturer packaging. Where this is not available, items are carefully repackaged in custom designed packaging. This is selected to match the size and weight of the goods and includes bespoke foam inserts to ensure your order will be stable in transit. Packaging is double checked before being sealed and labelled ready for dispatch.

Servers, and their component parts, are thoroughly tested both on arrival and before dispatch.

When servers arrive, our engineering team strip out and test each individual component, cleaning each item before removing any previous configuration or data, checking functionality and repairing items as required. Each part is then catalogued according to its condition before being added to our extensive stock.

When a new server order is placed, we build it to the required specification and then test the complete unit and apply any relevant firmware updates before shipping.

All switches are tested by our engineering department on arrival. This includes checking the functionality of the switch and all its ports, and checking for any signs of external damage. We confirm which operating system is installed and record all the details before adding the switch to our stock.