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Delivery Information

Please note that you can continue to access ETB as normal during the ongoing COVID-19 outbreak with lead times and deliveries unaffected.
Rest assured that we are following UK Government guidelines to protect our staff and customers.

Delivery times
We make every effort to ensure that your order is delivered on time, using trusted Fedex services. However, we are not responsible for delays that are beyond our control.

UK Deliveries – Order by 2pm for next working day delivery
Please note that next day delivery cannot be guaranteed to Northern Ireland, offshore islands and some parts of northern Scotland.
If your order needs any pre-shipping build or configuration, this will add an extra 24hrs to your delivery time.

Worldwide Deliveries – Shipping time will vary according to country
Please contact us for details.

Shipping costs
The shipping costs on your order are shown in your basket prior to checkout.
Please note that overseas deliveries may be subject to local import taxes or duties, and you will be responsible for payment.

Brexit - European Union Customers
With effect from 1st January 2021 EU customers will no longer be charged UK VAT.
Our EU shipments will be sent via a courier on DAP terms (Delivered at Place)
Customers will be responsible for any duty or taxes that may be incurred at the point of import. Particular attention should be paid to their local VAT.

Shipping Restrictions

Currently we have no shipping restrictions. If the situation changes, we will update you with relevant information here.

You can check latest information from Fedex HERE

ETB Technologies use a courier delivery service for UK and international parcels, and a pallet courier service for large and heavy items.

Our shipping costs are clearly shown in the shopping basket prior to checkout.

UK Orders placed before 2pm and that require no pre-shipping configuration are usually delivered the next working day (Monday to Friday excluding UK Bank Holidays), orders that require pre-shipping build and configuration such as Servers and Storage Arrays can take an extra 24hrs.

Delivery Times:

Our standard UK delivery is via Fedex on a "Next Business Day" Service (goods shipped on Friday are delivered on the following Monday)
Europe & Worldwide is via Fedex and varies by country, please contact us if you require an estimate of shipping times.

  • We make every effort to ensure that goods are delivered on time, however we cannot be held responsible for delays that are out with our control. 
  • Deliveries to Northern Ireland, Off-shore Islands and some parts of northern Scotland may take longer to arrive than mainland UK.
  • We deliver to a large number of countries throughout the world using the same courier services. Overseas deliveries may be subject to local import taxes or duties, which the customer shall be liable for.
  • If you have any special requests regarding deliveries then please contact us at [email protected] and will do our utmost to meet your requests.