We’re looking for an Export Compliance and Customer Support Administrator to join our team. This is a dual role that will be responsible for export licencing compliance and all aspects of after-sales customer support.
On the Export Compliance side of things, the role involves conducting due diligence and compliance checks on orders, as well as assessing our ever-changing product portfolio against licence requirements. You’ll also be carrying out audits and providing coaching on best practice to our ETB colleagues.
For the Customer Support element, you will be responding to and resolving after sales enquiries from customers via email and telephone. You will be required to process orders for replacements items under warranty, solve delivery queries and assess requests for technical support.
The role will be full time and based in our head office in Dalbeattie. Working hours will be 8.30am to 5pm Monday to Friday.
- Main responsibilities of the role include:
- • Conduct export and due diligence checks for sales orders with licensable products.
- • Approve/reject sales orders for licensable products.
- • Act as the main point of contact for all matters relating to export compliance, internally and externally.
- • Advise and coach colleagues on determining the appropriate licence and apply for any required licences.
- • Maintain accurate records for export KPI’s and act upon the data by highlighting any trends identified in the data.
- • Lead internal audits of exports and implement any corrective actions to ensure compliance with trade compliance and internal policies.
- • Own and lead the review process for updates with our licences, export legislation, and advise of any export related threats to the organisation.
- • Respond to customer and colleague enquiries and deliver excellent customer service.
- • Process new support tickets and respond or escalate as required.
- • Respond to ticket replies.
- • Issue RMA authorisation to customers and process returned items including raising credit requests.
- • Create and manage orders for replacement items.
- Knowledge Experience & Skills
- • Passionate about what you do, with an appetite to learn.
- • Work well as part of a team and independently.
- • Solution focused with a flexible approach and a can-do attitude.
- • Warm and engaging with others with a good sense of humour.
- • Efficient and reliable.
- • Literate and confident across MS packages and are keen to learn and keep pace with our technology development.
- • Ability to work under pressure, be highly organised and prioritise work.
About ETB Technologies
We are a dynamic and fast-growing company that has established itself as a leading supplier of refurbished servers, storage and network equipment to customers worldwide. We have grown from a handful of colleagues working in a small office to a team of around 70 fantastic people, each bringing their own skills and talents to the company. ETBs growth stems from our commitment to supplying quality equipment at competitive prices and placing our customers at the top of our priorities.
- Salary: From £23,000 per year
