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Reviews

Price Match Promise

At ETB Technologies we are committed to giving you the very best value for money on a huge range of IT equipment. In the unlikely event that you find the same product on sale in the UK at a lower price, we will match it.

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Warranty

At ETB we’re confident in our testing procedures and the quality of the items we sell. For this reason we offer robust warranties on all orders. Everything apart from batteries and some clearance items are supplied with a minimum of 1-year warranty included, however the majority of our product range comes with a 3-year standard warranty.
We also offer the opportunity for you to upgrade your warranty to include onsite technical support.

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Delivery

UK next day delivery as standard and worldwide shipping available. Orders placed before 2pm which require no configuration will ship that day. For items requiring configuration or additional testing please allow an extra 24 hours. All orders are sent on fully tracked services and our team will keep you updated on the progress of your order.

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ETB Technologies Careers

Join the ETB Family

Since we started in 2001 with only two members of staff ETB has grown each year and now employs over sixty people from our office and warehouse base in Dalbeattie, South West Scotland. Our friendly team are all passionate about providing great quality products backed up by excellent technical support and service. Details of any current vacancies will be listed below.

Current Vacancies

Export Compliance & Customer Support Administrator

We’re looking for an Export Compliance and Customer Support Administrator to join our team. This is a dual role that will be responsible for export licencing compliance and all aspects of after-sales customer support.

On the Export Compliance side of things, the role involves conducting due diligence and compliance checks on orders, as well as assessing our ever-changing product portfolio against licence requirements. You’ll also be carrying out audits and providing coaching on best practice to our ETB colleagues.

For the Customer Support element, you will be responding to and resolving after sales enquiries from customers via email and telephone. You will be required to process orders for replacements items under warranty, solve delivery queries and assess requests for technical support.

The role will be full time and based in our head office in Dalbeattie. Working hours will be 8.30am to 5pm Monday to Friday.

Main responsibilities of the role include:
• Conduct export and due diligence checks for sales orders with licensable products.
• Approve/reject sales orders for licensable products.
• Act as the main point of contact for all matters relating to export compliance, internally and externally.
• Advise and coach colleagues on determining the appropriate licence and apply for any required licences.
• Maintain accurate records for export KPI’s and act upon the data by highlighting any trends identified in the data.
• Lead internal audits of exports and implement any corrective actions to ensure compliance with trade compliance and internal policies.
• Own and lead the review process for updates with our licences, export legislation, and advise of any export related threats to the organisation.
• Respond to customer and colleague enquiries and deliver excellent customer service.
• Process new support tickets and respond or escalate as required.
• Respond to ticket replies.
• Issue RMA authorisation to customers and process returned items including raising credit requests.
• Create and manage orders for replacement items.
Knowledge Experience & Skills
• Passionate about what you do, with an appetite to learn.
• Work well as part of a team and independently.
• Solution focused with a flexible approach and a can-do attitude.
• Warm and engaging with others with a good sense of humour.
• Efficient and reliable.
• Literate and confident across MS packages and are keen to learn and keep pace with our technology development.
• Ability to work under pressure, be highly organised and prioritise work.

 

About ETB Technologies
We are a dynamic and fast-growing company that has established itself as a leading supplier of refurbished servers, storage and network equipment to customers worldwide. We have grown from a handful of colleagues working in a small office to a team of around 70 fantastic people, each bringing their own skills and talents to the company. ETBs growth stems from our commitment to supplying quality equipment at competitive prices and placing our customers at the top of our priorities.

Salary: From £23,000 per year

Apply Here

Product Controller (IT storage products)

We’re looking for a Product Controller to join our team. This role supports the sales, purchasing and marketing of our storage products. As a Product Controller you will conduct market analysis and gather data to create and maintain reports that highlight sales opportunities.

You will work towards becoming a product expert for our storage range, where you will master product specifications, performance, and compatibilities. As a result, you will gain an understanding of the IT refurbished sales market.

We are looking for someone who demonstrates initiative, is detail oriented, is happy to enter lots of data and is willing to learn. You’ll work with our existing sales, purchasing and products teams in our open plan head office in Dalbeattie.

The ideal candidate will have excellent working knowledge of Microsoft Office suite, and some experience in a sales or marketing environment. The role will be full time and based in our head office in Dalbeattie. Working hours will be 9am to 5.30pm Monday to Friday.

Main responsibilities of the role include:
• Maintain and record data on product sales, stock levels and pricing.
• Accurately describe products on our ERP system.
• Collaborate with sales and marketing to accurately design products for listing.
• Research and review product pricing.
• Analyse and input data to produce reports to highlight and encourage sales opportunities.
• Maintain and grow own product knowledge through regular research.
• Liaise with purchasing team to ensure adequate stock levels.
Knowledge Experience & Skills
• Excellent communication and data entry skills.
• Working knowledge and experience with Microsoft Excel.
• Excellent attention to fine details.
• Proactive and positive ‘can do’ attitude with the ability to get the job done.
• Ideally experience working in a sales environment.
• Knowledge of VOIP telephony systems.
• Working knowledge of Outlook an advantage.
• Ability to problem solve in a positive manner.
• Good planning & organising skills and ability to prioritise.

 

About ETB Technologies
We are a dynamic and fast-growing company that has established itself as a leading supplier of refurbished servers, storage and network equipment to customers worldwide. We have grown from a handful of colleagues working in a small office to a team of around 70 fantastic people, each bringing their own skills and talents to the company. ETBs growth stems from our commitment to supplying quality equipment at competitive prices and placing our customers at the top of our priorities.

Salary: From £21,892.00 per year

Apply Here


Meet The Team

Find out a bit more about what it is like to work here from a few of our colleagues:


Danielle Benson

Finance Assistant

Danielle has been with ETB since 2015 and is part of the finance team. Her role involves ensuring all payments in are reconciled and that customer accounts are kept up to date. The finance team need to liaise with many other departments to ensure that payment processing does not delay any orders in or out.

Danielle said, “I like that every day is different in my job and enjoy feeling like part of a team.”

Mark Foster

Sales Account Manager

One of our longest serving team members, Mark started with ETB in 2005. As a sales account manager he is responsible to dealing with customer sales enquiries and ensuring that we are providing the best solutions for every enquiry. This can range from helping a customer buy a compatible hard drive for their home set up to configuring multiple servers for international businesses.

Mark said, “There is a great atmosphere in the office, we have good banter and every customer request is different which keeps us on our toes. I think the quality of hardware we supply is second to none and we have a really knowledgeable sales team which keeps our customers coming back.”

Sam Whitelaw

Warehouse & Shipping Team Leader

Sam started at ETB in 2013 as part of our warehouse and shipping team and has recently been promoted to Team Leader. Sam is involved in all aspects of shipping including dispatching orders to customers, arranging collections, and dealing with inbound goods. He works closely with sales and purchasing to ensure goods move in and out of the warehouse efficiently.

Sam said, “I enjoy the fact that everyone works really hard at ETB but it’s done in a very relaxed environment which makes everyone comfortable to share ideas and ask for help when needed. I think our attention to detail when shipping products really enhances the customer experience.”

Tony Hutchinson

Website Support

Tony joined us in 2014 and looks after the technical side of our ecommerce website. He is closely involved in designing, developing and testing updates & features to the site as well as creating reports and analysing data. Tony also assists with our social media pages and email marketing making sure our branding is applied consistently across all media.

Tony said, “I like the friendly atmosphere at ETB amongst the staff, everyone works well together to get things done. I think customers like us for our fantastic customer service and ability to get products to them incredibly quickly.”

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